Billing and subscription FAQ

Why has my access changed after a payment failure?

If a payment fails your account will revert to the Free tier. An automatic retry will be attempted and if that also fails you will receive an email notifying you. Subsequent automatic retries happen every few days, but if you want to resolve it sooner you can update your card details on your account subscriptions page and a retry will be triggered automatically. You can also contact us at [email protected] to request a manual retry at any time.

How do I update my card details?

Stripe will automatically update expired cards in most cases. If you need to switch to a different card manually, go to your account subscriptions page, click the three dots next to your subscription, and select Update.

When am I billed?

You are billed on the same date each month from when you first signed up. Downgrades may shift your billing date as any remaining value on your current plan is applied as a trial period on your new tier.

How does upgrading work?

Upgrades take effect immediately. You are charged a pro-rata amount for the difference between your current plan and the new one, based on the time remaining in your billing period. Your billing date stays the same.

How does downgrading work?

Downgrading takes effect immediately and removes access to your current tier straight away. The remaining value on your plan is applied as a trial period on your new tier. If you want to keep your current access until the end of your billing period, cancel instead of downgrading.

How do I cancel?

You can cancel from your account subscriptions page at any time. You will not be charged again and your access continues until the end of your current billing period.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Apple Pay and Google Pay. Payments are processed securely by Stripe.